{"id":11391,"date":"2024-03-12T13:24:38","date_gmt":"2024-03-12T13:24:38","guid":{"rendered":"https:\/\/devel.valcucine.com\/customer-service\/warranty\/garanzia-prodotto\/"},"modified":"2025-06-04T14:00:35","modified_gmt":"2025-06-04T14:00:35","slug":"2-years-warranty","status":"publish","type":"page","link":"https:\/\/www.valcucine.com\/en\/customer-service\/warranty\/2-years-warranty\/","title":{"rendered":"2 years warranty"},"content":{"rendered":"

[vc_row][vc_column]\n \n

\n\n 2 years warranty\n \n <\/h1>[\/vc_column][\/vc_row][vc_row][vc_column]\n \n

\n\n Standard consumer warranty general conditions\n \n <\/h2>[vc_column_text]Valcucine product warranties are issued by Valcucine S.p.A., with registered office in Via L. Savio no. 11, 33170 Pordenone, Italy, registered in the Pordenone Register
\nof Companies registration number and VAT Number 00407160936 (hereafter \u201cValcucine\u201d), without prejudice to the legal obligations of the Retailer.<\/p>\n

1) Duration
\nThe duration of the warranty is 2 (two) years from the date of purchase\/delivery of products to the first purchaser, which must be confirmed with presentation of invoice
\nor receipt. Interventions under warranty do not cause an extension of the warranty period.<\/p>\n

2) Use of products
\nGiven the structural characteristics of the products, the warranty only applies to products used for domestic ends and purposes and therefore excludes products used for
\nprofessional and\/or industrial purposes.<\/p>\n

3) Exclusions<\/p>\n

3.1 Electrical appliances, sinks, mixer taps, lighting systems and any other accessory not manufactured by Valcucine are excluded from the warranty.\u00a0Complaints regarding
\nfaults with or damage caused by such appliances or devices must therefore be addressed to their manufacturer directly, according to the warranty conditions applicable to
\nthe said appliances or devices.<\/p>\n

3.2 The following events are furthermore excluded from the warranty:
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 normal component wear and tear
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 damage caused by failure to observe prescribed maintenance and cleaning procedures or failure to observe rules prescribed in the user manual
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 damage caused by improper use of product
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 knocks
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 difference between sample colour displayed at time of purchase and delivered product colour
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 colour variation over time (for example in wood or lacquered surfaces, etc.)
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 variation in size owing to a change in the environmental humidity balance
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 damage following incorrect assembly
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 damage caused by installation of non-original accessories or spare parts
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 damage caused by repairs carried out by unauthorized personnel
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 tampered with products
\n\u2212\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 damage caused by inadequate electrical and power supply systems.<\/p>\n

3.3 The warranty covers replacement of glass parts in the event of complete breakage (shattering).
\nScratching or chipping of glass parts are therefore not covered under warranty. Tempered glass is used, but any knocks from similar or harder materials (e.g. ceramic) may
\ncause scratching or chipping. Furthermore, events mentioned in paragraph 3.2 that cause glass to shatter are not covered under warranty, particularly including knocks,
\ncollisions and improper use of glass parts (for example, overloading).<\/p>\n

4) Territorial limits
\nThis warranty is valid in all countries around the world.<\/p>\n

5) Warranty claims
\nWarranty claims must only be submitted in writing and addressed to the Retailer where the products were purchased clearly stating the reason for the claim and attaching,
\nwhere possible, photographic evidence to support the claim. If the Retailer where the products were purchased is no longer an authorized Valcucine Retailer, the consumer
\nmay address the claim to another authorized Valcucine Retailer near his or her home.<\/p>\n

The list of authorized Valcucine Retailers is available at\u00a0this page
\nThe consumer must notify Valcucine of the product defect or damage within twenty days of discovery.
\nThe claim must be supported with a photocopy of the purchase invoice or receipt and photographs where possible.<\/p>\n

6) Intervention arrangements under warranty
\nIn no circumstances may unauthorized Retailers perform interventions under warranty. The consumer may choose to either request repair or replacement of the product at no
\ncharge in both cases. If the chosen course of action is objectively not possible or if Valcucine deems it too costly compared to the alternative one, Valcucine will first
\nassess the opportunity for repairing the goods, if possible, wherever the cost of repairs does not exceed product value and purchase price.<\/p>\n

If the cost of repairs is excessive, Valcucine will replace the product, in which case Valcucine and\/or the Retailer will be entitled to collect the replaced product and
\nregain ownership of it. Valcucine will be entitled to replace the faulty product with a more recent model of equal quality and performance, where compatible.<\/p>\n

Repairs or replacements will be made within a reasonable interval after receiving the request (with documentation), at the discretion of Valcucine.<\/p>\n

For interventions under warranty outside of Italy, but in countries within the European Union, Valcucine will only pay transport fees of replacement materials to the
\nwarehouse of the Authorized Retailer where the consumer purchased the product, with any further transport fees charged to the consumer.
\nFor interventions under warranty in countries outside of the European Union, Valcucine will make material available for pick-up at their factory, with transport fees
\ncharged to the consumer and\/or Retailer where the product was purchased.<\/p>\n

7) Data protection clause
\nPursuant to Italian Legislative Decree no. 196\/2003 \u201cData Protection Code\u201d, subsequently integrated and modified (hereafter referred to as the \u201cPrivacy Law\u201d), processing
\nof personal data of the consumer collected by Valcucine, the data holder, is carried out, both by electronic and automated means, and also manually, with the application
\nof adequate safety measures for protection and safeguarding of data and exclusively for execution of contractual or legal obligations, with the purpose of allowing the
\nconsumer to benefit from this warranty and favour the intervention of the authorized service centre.<\/p>\n

For these purposes provision of data is necessary and failure to provide the required data at the beginning of or during the course of the contractual relationship may
\nprevent Valcucine from activating the services made available to the consumer under warranty.<\/p>\n

Data collected by Valcucine and\/or supplied by the consumer, collected and used by Valcucine also using computer systems in respect of the Privacy Law regulations, may
\nbe added into an electronic or other data bank owned by Valcucine, for purposes directly connected to and instrumental to Valcucine business and the provision and
\nmanagement of services covered by this warranty.<\/p>\n

The consumer\u2019s personal data may be communicated or disclosed to the following categories of entities: entities whose access to the data is granted by legal provisions
\nor regulations; banks or building societies for handling of receipts and payments, financial, insurance and auditing organisations; debt recovery companies; legal,
\nadministrative and tax advisory services; data processing and IT service companies; mail delivery companies; subsidiary, affiliated or parent companies.The data will
\nnever be disseminated, unless with the consumer\u2019s explicit consent.<\/p>\n

In relation to the processing of personal data, pursuant to Art. 7 of the Privacy Law, the consumer has the right, among other things, to obtain from Valcucine:
\na) confirmation of the existence of his or her personal data and the communication, in intelligible form, of such data and their source and method of processing;
\nb) erasure, anonymization or blocking of data that have processed unlawfully;
\nc) updating, rectification or, where interested therein, integration of the data.
\nThe consumer furthermore reserves the right to oppose processing of personal data regar- ding him or her for legitimate reasons.<\/p>\n

8) Governing law and dispute resolution
\nThis warranty and any disputes of both contractual and non-contractual nature connected to the products and\/or damage deriving from the products shall be governed
\nby the Italian law.\u00a0All disputes arising from the interpretation and\/or application of this warranty and\/ or complaints regarding defects in product quality and\/or
\ndamage caused by the product shall be placed under the sole jurisdiction of the Court of Pordenone (Italy).<\/p>\n

9) Statutory rights
\nIndependently of the terms of this warranty the consumer will be entitled to the rights and faculties set out by the applicable laws governing the sale of consumer
\ngoods, which are in no way prejudiced by these general conditions.<\/p>\n

At\u00a0www.valcucine.com\/en\/customer-service\/maintenance\/\u00a0you will find a section dedicated to care and maintenance with useful tips on how to make sure your furniture
\nstays in excellent shape for a long time.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1710835507135{margin-bottom: 40px !important;}”][vc_column][vc_separator color=”custom” el_width=”10″ accent_color=”#666666″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Valcucine product warranties are issued by Valcucine S.p.A., with registered office in Via L. Savio no. 11, 33170 Pordenone, Italy, registered in the Pordenone Register of Companies registration number and VAT Number 00407160936 (hereafter \u201cValcucine\u201d), without prejudice to the legal obligations of the Retailer. 1) Duration The duration of the warranty is 2 (two) years […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11113,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11391","page","type-page","status-publish","hentry"],"yoast_head":"\n2 years warranty - Valcucine<\/title>\n<meta name=\"description\" content=\"Valcucine offers a comprehensive warranty to ensure the durability and reliability of its kitchen products.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.valcucine.com\/en\/customer-service\/warranty\/2-years-warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2 years warranty - 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